Help Center
Frequently Asked Questions
Find quick answers to common questions. If you still need help, contact our team.
What is HALO TOP UP?
HALO TOP UP is a platform for game top-ups and digital products, including in-game currency top-ups, gift cards and app subscriptions, with fast and secure processing.
How long does a top-up take?
Orders are processed by our team after payment, usually within a few minutes to a few hours. You can follow the status on your order page.
Which payment methods are supported?
We accept USDT (cryptocurrency) and your HALO TOP UP account balance. All prices are in US dollars.
Can I get a refund?
Refunds can be requested in certain cases (e.g. the balance was not received or there was a partner issue), subject to investigation. Contact support for help.
I entered the wrong ID/number. What should I do?
Please double-check your details before paying. HALO TOP UP is not responsible for input errors made by users, but you can contact support for further checks.
Still need help?
Contact our team and we will be happy to help you.