Your Privacy at HALO TOP UP

This policy applies to all HALO TOP UP services, including the website and app. By using our services, you agree to the practices described here as well as Terms & Conditions.

• Identity data: name, email, phone number.
• Account/transaction data: user ID, order history, payment methods.
• Technical data: IP address, device, activity logs, cookies.
• Data you provide voluntarily through forms or support.

• Providing and processing top-up and digital product services.
• Verification, fraud prevention and security.
• Customer service, status notifications and technical support.
• Service improvement, analytics and personalisation.
• Legal compliance and contractual obligations.

We process data on the basis of: (a) performance of a contract, (b) legitimate interests in improving the service and preventing abuse, (c) your consent in certain cases, and (d) compliance with the law.

We use cookies and similar technologies for functionality, analytics and to improve your experience. You can manage cookie preferences in your browser settings. Disabling certain cookies may affect how the service works.

• Payment partners and service providers that process transactions.
• Infrastructure, analytics and operational support providers.
• Law enforcement or regulators where required by law.

We do not sell your personal data.

We apply reasonable technical and organisational measures to protect your data. However, no method of transmission or storage is completely secure. Please keep your credentials safe and watch out for fraud.

We keep data for as long as needed to fulfil the purpose it was collected for, or as required by applicable law. After that, it is securely deleted or anonymised.

• Access, correct and update your data.
• Object to or restrict processing in certain circumstances.
• Deletion of data in accordance with the law.
• Withdraw consent for consent-based processing.

To exercise these rights, contact us through the Contact.

Our services are not intended for children under the age required by local law. We do not knowingly collect children's data. If you believe a child has given us data, contact us to have it deleted.

Your data may be processed in countries other than the one you live in. We ensure adequate protection for such transfers in line with applicable law.

We may update this Privacy Policy from time to time. Material changes will be announced on the website/app. Continuing to use the service means you accept those changes.

For questions about this policy, please contact us through the Contact.