Frequently Asked Questions

Choose a game top-up, gift card or Telegram package. Check the region, denomination and product instructions, then enter the required details and review your order before completing payment.

Required information varies by game and may include a Player ID, User ID or Server ID. Follow the instructions on the product page and check every field before paying. Never share your password or verification codes in public comments.

Match the product region to the account where it will be used. Your current location alone may not determine eligibility. Check the product description and your game or platform account settings before ordering.

Contact support immediately with your order reference and the correct information. Whether an order can be changed depends on its processing status. A change cannot be guaranteed once delivery has started or completed.

Delivery time depends on the product, payment confirmation and supplier processing. Check the product page for any stated delivery estimate and follow the status in your order history.

Sign in to the account used for your purchase and open the relevant order history for your product. Keep your order reference available when contacting support.

Check whether the payment has been confirmed and review your order status. If you need help, contact support with your order reference and payment transaction reference. Avoid placing another order for the same purchase while it is being checked.

Check that you are viewing the correct game or platform account, then refresh its balance or purchase history. For gift cards, check the delivered codes in your order. If the item is still missing, contact support with your order reference and relevant screenshots.

Sign in to the account used for your purchase and open the relevant gift card order to view its delivery details and available code. Redeem the code through the official website or app specified in the product instructions. Keep the full code private.

Check the code for typing errors and confirm that the account region, currency and card type match. Follow the issuer redemption instructions. If the problem continues, contact support privately with your order reference and the exact error message.

Expiry dates and restrictions vary by issuer and product. Read the product description and issuer terms before buying. Cards may be limited to a particular country, currency, account type or service.

Use one of the payment options displayed at checkout for your order. Availability can vary. Review the total and any displayed charges before confirming payment.

Follow the exact currency, network, address, amount and payment deadline shown on the payment page for your current order. Do not select a network based only on the token name, and do not reuse payment details from a previous order.

Contact support with your order reference, transaction hash, currency, network and amount sent. The payment must be checked before the order can be resolved. Do not send a second payment until you receive guidance. Recovery is not guaranteed.

Contact support with your order reference and reason for the request. Eligibility depends on the product, delivery status and the terms applicable to your purchase. Do not assume that a delivered top-up or a disclosed gift card code can be reversed.

Stars and Premium are different products. Stars packages specify a quantity of Stars; Premium packages specify a subscription duration. Select the package you need and carefully check the recipient information requested on the product page.

Read the individual listing for the platform, region, account contents, delivery instructions and any stated restrictions. Check the game or platform rules and contact support if a listing is unclear. Delivery arrangements may differ between listings.

Use the Contact page linked below. Include your order reference, a description of the issue and relevant screenshots. For payment issues, include the transaction reference. Do not send passwords, one-time verification codes, wallet private keys or recovery phrases.